Terms & Conditions

Kundaligram is operated by Asymmetriq.

These Terms apply to your use of the Kundaligram website, related digital experiences, and paid or unpaid services made available through the platform.

"You" or "User" means the person accessing or using the Service. "We", "us", and "our" refer to the operator identified above. "Account" means your registered Kundaligram profile. "Content" means birth charts, chat answers, match reports, and other output generated through the Service.

You are responsible for the accuracy of the information you provide, including your birth details - an incorrect birth time, date, or place will produce an inaccurate chart, and we have no way to verify these details on your behalf.

You are responsible for keeping your account credentials confidential and for all activity that takes place through your account. Tell us immediately at support@kundaligram.com if you suspect unauthorised access.

Accounts are personal to you and may not be sold, transferred, or shared with anyone else.

Kundaligram calculates your Vedic birth chart from the birth details you provide, using a self-hosted calculation engine (Parashari system, Lahiri ayanamsa), and lets you ask questions about it. Answers are generated by a trusted AI service provider, grounded in your own chart data and presented in plain language.

The Service is delivered digitally. Your access to reports, answers, and purchased question credits depends on the availability of your account, the platform, and the third-party infrastructure it runs on.

We may add, change, or discontinue features of the Service at any time to improve the product or to meet technical, legal, or business requirements. We will not take away chart data or purchased credits you are already entitled to without giving you an equivalent remedy.

Kundaligram is for reflection and self-understanding, based on classical Vedic astrology (Parashari system, Lahiri ayanamsa). It is not medical, legal, financial, or psychological advice, and should not be used as a substitute for a qualified professional. If you're facing a health, legal, financial, or mental health concern, please consult a licensed professional.

Astrological interpretations, however carefully grounded in classical calculation, are offered as guidance for reflection, not as a guarantee of any outcome or event. We make no representation that any prediction or interpretation given through the Service will come true, and you remain solely responsible for decisions you make in your personal, financial, or professional life.

Asking the astrologer requires purchased question credits. New accounts start with zero credits and can buy plans through the app. All payments are processed securely via a trusted, RBI-authorised payment gateway.

Purchased question credits are non-transferable and, unless required by law, non-refundable once used.

A question uses one credit when the astrologer generates, or begins generating, an answer to it. If you choose to stop an answer while it is being prepared, that still uses one credit, because the calculation and AI work have already been carried out for you.

No credit is used when we ask a clarifying question to understand you better, for safety or helpline responses, or when an answer cannot be completed because of a technical or verification error on our side. In those cases no credit is deducted, and any credit held for the attempt is restored.

By initiating a paid purchase, you agree to pay the amount shown for the selected plan and authorize the transaction through the payment method you choose.

Receipts for purchases do not include GST.

Kundaligram sells digital question credits. If credits have already been delivered to your account and used, that portion is non-refundable except where required by law.

If a payment is successfully captured but the credits do not appear in your account, contact support with your order ID or transaction ID. We will verify the payment and either credit the purchase or process a refund where appropriate.

Duplicate charges or technical payment errors reported promptly will be reviewed manually. Approved reversals are processed back to the original payment source according to our payment gateway's and banking timelines.

Because fulfilment is digital and usually immediate, there is no separate post-purchase cancellation window once credits have been delivered to your account.

Your purchase is a digital service. After successful payment, purchased credits are normally added to your Kundaligram account immediately.

In rare cases, fulfilment may be delayed by payment confirmation, network issues, or reconciliation checks. If delivery is delayed, support can help verify the transaction status.

Reports, answers, and question credits are delivered digitally through the Kundaligram product; there is no physical shipping.

If a payment attempt fails, your bank account may still show a temporary authorization or processing state. Final reversal timing depends on your bank or payment provider.

If you believe you were charged more than once for the same purchase, contact support and share the order details so we can investigate and resolve it.

Don't use Kundaligram to harass, defraud, or impersonate others, to attempt to access another user's account or data, or to abuse, scrape, or overload the Service.

Don't use automated tools - bots, scrapers, or crawlers - to access the Service or extract data from it.

Don't use any chart data, chat answers, or other output from the Service to train, fine-tune, or build a competing AI model or astrology product.

Don't attempt to reverse-engineer, decompile, or probe the calculation engine or the prompts used to generate answers.

Don't resell, sublicense, or commercially redistribute access to the Service without our prior written consent.

When using Kundali Matching, only submit birth details for people you have authority or consent to include.

The Kundaligram name, logo, and app design belong to us. Your birth chart data and conversations belong to you - we only use them to provide the Service to you.

You may not copy, reproduce, republish, or create derivative works from the Service's design, text, or underlying software without our prior written permission. Nothing in these Terms transfers any of our intellectual property to you.

We rely on trusted third-party providers to operate parts of the Service - including generating AI answers, storing data securely, delivering OTPs, and processing payments - as described in our Privacy Policy. Their availability and performance are outside our direct control.

The Service may reference or link to third-party websites. We don't control and aren't responsible for the content, accuracy, or practices of any third-party site; visiting one is at your own risk and subject to that site's own terms.

Kundaligram is provided "as is." We work to keep chart calculations and answers accurate, but we don't guarantee outcomes based on the guidance given, and we're not liable for decisions you make based on it.

To the maximum extent permitted by law, we disclaim all warranties, express or implied, and don't warrant that the Service will be uninterrupted, error-free, or available at all times.

To the maximum extent permitted by law, our total liability to you arising out of the Service will not exceed the amount you paid us for question credits in the twelve months before the claim. We are not liable for indirect, incidental, or consequential damages.

Nothing in these Terms limits any liability that cannot be excluded under applicable Indian law, including liability for fraud or wilful misconduct.

You agree to indemnify and hold us harmless from any claim, loss, or expense - including reasonable legal fees - arising from your violation of these Terms, your misuse of the Service, or your submission of another person's birth details without their authority or consent.

You can stop using Kundaligram and request deletion of your account at any time by contacting support@kundaligram.com.

We may suspend or terminate your access, with or without notice, if we reasonably believe you've violated these Terms, engaged in fraudulent or abusive activity, or if required to by law.

Provisions that by their nature should continue after termination - including payment obligations already incurred, intellectual property, indemnification, disclaimers, and limitation of liability - will continue to apply.

We're not liable for any delay or failure to perform caused by events beyond our reasonable control, including internet or infrastructure outages, payment gateway or banking failures, natural disasters, or actions of government authorities.

These Terms are governed by the laws of India.

If a dispute arises, please write to us first at support@kundaligram.com so we can try to resolve it directly.

If a dispute can't be resolved informally within 30 days, it will be referred to arbitration under the Arbitration and Conciliation Act, 1996, before a sole arbitrator, seated in Gorakhpur, Uttar Pradesh, in English. Subject to this, the courts at Gorakhpur, Uttar Pradesh will have exclusive jurisdiction, including for interim relief.

Grievance Officer: Asymmetriq.

Address: 202, Block 24, Vasundhara Enclave Phase 2, Taramandal, Gorakhpur - 273010.

Email: support@kundaligram.com.

Complaints are acknowledged within 48 hours of receipt. We aim to redress grievances within one month, in line with the Consumer Protection (E-Commerce) Rules.

Severability: if any provision of these Terms is found unenforceable, the remaining provisions continue in full force.

Entire agreement: these Terms, together with our Privacy Policy, are the entire agreement between you and us about the Service, and supersede any earlier understanding.

No waiver: our failure to enforce a provision isn't a waiver of our right to enforce it later.

Assignment: you may not transfer your rights under these Terms without our consent. We may assign these Terms as part of a merger, acquisition, or sale of assets.

We may send notices about these Terms, your account, or the Service to the email address or phone number on your account. Notices sent by email are treated as received 24 hours after sending; notices sent by post are treated as received 3 business days after posting.

You can send us legal notices at support@kundaligram.com or the address listed under Grievance redressal above.

We may update these terms from time to time. Material changes will be communicated to you directly or via the app.

For questions, feedback, account issues, or payment problems, contact us using the details below.

Kundaligram is operated by Asymmetriq.

Email: support@kundaligram.com.

Phone: +91 9354094275.

All formal communications relating to billing, fulfilment, disputes, refunds, or policy questions should be sent through these contact details.