Contact & Support

Product: Kundaligram.

Kundaligram is operated by Asymmetriq.

Merchant of record for payments and billing communication: Asymmetriq.

Platform: https://www.kundaligram.com.

Receipts for purchases do not include GST.

Email: support@kundaligram.com.

Phone: +91 9354094275.

Use this address for payment issues, account access problems, delivery questions, refund requests, and general support.

Grievance Officer: Asymmetriq.

Address: 202, Block 24, Vasundhara Enclave Phase 2, Taramandal, Gorakhpur - 273010.

Email: support@kundaligram.com.

Complaints are acknowledged within 48 hours of receipt. We aim to redress grievances within one month, in line with the Consumer Protection (E-Commerce) Rules.

If you are writing about a refund, duplicate payment, failed delivery of credits, or another transaction issue, include your order ID, transaction ID, and the account email or phone number associated with the purchase.

Payment and billing issues are reviewed manually where needed, especially when a payment succeeds but digital fulfilment is delayed or missing.

Support requests are reviewed during standard business hours in India.

For faster resolution, include your account email or phone number along with your order ID or transaction ID when writing about a payment.

Purchased question credits are usually delivered immediately after successful payment.

If a payment succeeded but your credits did not appear, contact support so we can verify and reconcile the transaction.

Because Kundaligram is a digital service, there is no physical shipment tracking or courier-based delivery process.